The Company is committed to response to grievances filed against our operations or suppliers. The Company provides a grievance channel to resolve all complaints and conflicts related to community stakeholders and NGOs, such as land issues, social issues, human rights issues, labor issues, and many other issues. Grievances can be submitted directly to the company's external relations team in operational areas or through the grievance channel on the company's website. All grievances will be recorded and then followed up in a transparent manner. This procedure includes guidelines for handling complaints related to sustainability practices throughout the supply chain as well as operational governance. The following channels for filing complaints and grievances are available to support business transparency and effective corporate governance.
Community Grievances Mechanism Workflow