The Company respects every employee's opinion, including complaints that may occur in daily work activities. Therefore, the Company provides space for employees to report their complaints through Complaint Handling or through accessible forms at the employee's workplace. In providing reports, employees must be based on good faith, honesty, and fairness.
The Company is committed to providing a fair work environment, and following up on every complaint until it is resolved. The company prioritizes the principle of presumption of innocence in conducting investigations until complaint resolution and promoting honesty and justice. The company guarantees protection for whistleblowers and provides sufficient space to follow up on complaints to impose sanctions, and does not tolerate any kind of slander.
Here is the flow of complaint handling at Harita Nickel:
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