Building strong relationships with communities is an essential part of responsible mining. At Harita Nickel, this commitment goes beyond open communication it also means providing accessible channels for stakeholders to share their feedback, ask questions, and raise concerns.
To support this commitment, Harita Nickel has established a Grievance Mechanism that is transparent, accessible, and accountable. Through this mechanism, community members, government institutions, business partners, and other stakeholders can submit feedback, inquiries, or grievances related to the company's operational activities. Every grievance is treated seriously and managed in accordance with the principles of transparency, fairness, and accountability.
What Is a Grievance Mechanism?
A Grievance Mechanism is a structured system designed to receive, record, assess, and resolve feedback or complaints submitted by stakeholders.
At Harita Nickel, this mechanism is more than simply a channel for handling complaints. It is an integral part of the company's commitment to responsible mining practices and meaningful stakeholder engagement.
By following a structured grievance management process, the company can better understand issues arising in the field, collaborate with stakeholders to identify appropriate solutions, and continuously improve its social performance and relationships with communities surrounding its operational areas.
Who Can Submit a Grievance?
Harita Nickel welcomes feedback and grievances from a broad range of stakeholders, including:
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Communities living around the company's operational areas
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Local government institutions and other public stakeholders
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Business partners and contractors
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Community organizations and non-governmental organizations (NGOs)
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Other individuals or groups affected by, or with a legitimate interest in, the company's operations
Every submission is treated equally, regardless of who raises it. The company's priority is to understand the substance of each concern and ensure it is addressed fairly, objectively, and responsibly.
How Are Grievances Managed?
Every grievance submitted to Harita Nickel follows a clear and structured resolution process from receipt and assessment to follow-up and communication of the outcome to the complainant.
All grievances are initially received and recorded by the Community Relations team. The team then reviews each submission to understand the issue, verify the information provided, and determine the most appropriate course of action.
Where further investigation or action is required, the company engages the relevant departments or responsible teams to identify and implement an appropriate solution. Once the necessary actions have been completed, Harita Nickel communicates the outcome to the complainant and continues to monitor the case until it has been fully resolved.
This structured approach helps ensure that every concern is addressed fairly, objectively, and in a timely manner, while also reducing the potential for larger disputes. Beyond resolving individual cases, the grievance mechanism enables the company to learn from stakeholder feedback and continuously improve its social performance and stakeholder engagement practices.
Whistleblowing System: A Dedicated Channel for Reporting Misconduct
In addition to its Grievance Mechanism, Harita Nickel operates a Whistleblowing System (WBS) as a dedicated reporting channel for Harita employees and members of the public to report actual or suspected misconduct involving company personnel.
Through this mechanism, employees and external stakeholders can report suspected violations, abuse of authority, unethical conduct, breaches of the company's values, or improper use of company assets and facilities. Every report is received, reviewed by the appropriate authorized personnel, and investigated in accordance with established procedures.
Harita Nickel is committed to protecting the confidentiality of whistleblowers and all parties involved throughout the reporting process. The company also enforces appropriate disciplinary measures against individuals found to have violated company policies, reinforcing its commitment to good corporate governance and ethical business practices.
Reports through the Whistleblowing System (WBS) can be submitted via several official channels, including:
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Email: pengaduan@haritanickel.com
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Telephone & WhatsApp: Contact Us
Commitment to Transparency and Open Dialogue
Strong relationships with communities and stakeholders are built through open, two-way communication. To support this, Harita Nickel fosters a culture of transparency by providing multiple communication channels through which stakeholders can ask questions, share feedback, and raise concerns.
This commitment to openness is also reflected in the company's ongoing stakeholder engagement initiatives. Harita Nickel regularly organizes discussions and dialogue sessions with a wide range of stakeholders. In addition, the company conducts routine site visits to its operations on Obi Island for academics, researchers, members of the media, community organizations, and other interested stakeholders.
These visits provide participants with the opportunity to observe firsthand Harita Nickel's mining and nickel processing operations, as well as its environmental management initiatives and community development programs. By encouraging direct engagement and open dialogue, the company aims to foster a better understanding of its operations and strengthen trust with stakeholders.
Through its Grievance Mechanism and Whistleblowing System (WBS), Harita Nickel is committed to ensuring that every concern is addressed promptly, objectively, and transparently. These mechanisms form an integral part of the company's commitment to responsible mining, sound corporate governance, and meaningful stakeholder engagement, while helping build long-term relationships based on mutual trust, respect, and accountability.