Harita Nickel’s commitment to ensuring employee health and safety goes beyond systems and facilities—it is embodied by the medical professionals who serve with empathy. One of them is Christian Mamuaya, Medical Supervisor at Harita Nickel Obi Clinic (KHNO), who instills compassion and humanity in every aspect of healthcare delivery.
Since joining the company in 2020, the Manado-born professional has worked to provide healthcare services that are not only swift and responsive but also empathetic toward every individual he cares for.
When Christian first arrived at Site Obi, the company clinic was modest, consisting of only five rooms and a handful of medical staff. Today, KHNO has grown into a much more comprehensive health facility with more than 80 medical personnel, multiple treatment rooms, and various supporting amenities.
Christian Mamuaya, Medical Supervisor of Harita Nickel Obi Clinic, instills empathy and compassion in every aspect of healthcare service at the Obi site.
However, for Christian, progress is not measured merely by physical expansion but by the quality of relationships between medical staff and patients. “What matters most isn’t just the facilities—it’s how we treat those who come to us for help,” he said.
Christian firmly believes that empathy lies at the heart of healthcare. He vividly recalls one experience that reshaped his perspective as a medical professional—when he treated a foreign worker struggling with depression during the pandemic. The patient had withdrawn completely, refusing to interact or even eat.
“The solution wasn’t medication—it was empathy. I brought him some red sticky rice porridge and simply talked with him. From there, he started to open up and accept help,” he recalled.
For Christian, moments like these affirm that empathy can be the most fundamental form of healing. “Sometimes, people don’t need a complex diagnosis—they just need to be heard. And that alone can make them feel better,” he added.
This belief is what Christian continuously imparts to his team at KHNO: that every medical action must be accompanied by genuine care. Over time, he has strengthened this culture of empathetic service through regular training and daily practice, ensuring that every medical professional understands the importance of compassionate communication—especially when dealing with patients under physical or emotional stress.
Christian Mamuaya with the medical team of Harita Nickel Obi Clinic, the frontline in safeguarding employees’ health and safety at the Obi site.
Beyond the clinic, Christian also encourages all employees across work areas to be prepared for emergencies through First Aid Training and regular Health Talk programs. To him, occupational safety and health are not just procedures, but a shared responsibility rooted in mutual care.
At the same time, he has built an efficient clinic management system to ensure that promotive, preventive, and curative health services are delivered consistently and sustainably. His dedication earned him the Best Employee 2022 award from PT Halmahera Persada Lygend (HPL).
“The key isn’t just me—it’s teamwork. Without it, none of this would be possible,” he said.
For Christian, awards are not the ultimate goal. His greatest achievement is seeing patients recover, employees feel safe, and everyone confident that there will always be medical staff ready to help them wholeheartedly.[]